Get a reading on your customer satisfaction. Know how satisfied your customers are relative to your competitors. Know how well you satisfy your customers to industry leaders. See if your latest initiatives or process improvements have an impact on your customers. Find out what matters most to your customers.
myCSISG packs advanced analytics into an easy-to-use online tool. Focus your efforts in areas that matter most to your valued customers now!
myCSISG is an online tool for all companies, including Small and Medium Enterprises (SMEs), to get a reading on your customer satisfaction. myCSISG adopts a similar approach as the national customer satisfaction index, The Customer Satisfaction Index of Singapore (CSISG), and let’s you know how satisfied your customers are relative to your competitors.
Just like the national CSISG, there are up to 17 items within the questionnaire for your selection. Hence using myCSISG, you will be able obtain your company’s customer satisfaction that is comparable against sector, sub-sector, and company scores in the national CSISG results.
To get started, you will need to register a user account and purchase myCSISG tokens for your account.
First, you download the application form (“myCSISG Account and Tokens” form), complete and email the completed form to us at firstname.lastname@example.org. Meanwhile, you may wish to arrange payment for the tokens e.g., you may mail us a crossed cheque payable to “Singapore Management University - ISES”. Our team at ISES will create your user account on receipt of your payment for myCSISG token(s). We will assign you with your user name and password. You are now ready to use myCSISG.
Here are some additional information of interest: your company can have more than one user account and each can store up to 18 tokens at any time. However the tokens you purchased cannot be shared among different users.
You will require one myCSISG token to generate a report that analyzes the survey dataset. Each token is priced at $1,500, exclusive of GST, and is available for purchase from ISES. We will assign the token you have purchased to your user account(s). Your company may create and maintain multiple user accounts; each user account may store up to 18 tokens. However, these tokens cannot be shared among multiple user accounts.
How to use myCSISG token